Patient FAQ

Yes. We do bill patient insurance directly for long term care, home health services, and assisted living.

Yes. A technologist will call to schedule the exam. We do place safety of our patients and employees first though in inclement weather situations.

Your provider will typically have access to the results within 2 hours from an expedited return and 4 hours for a routine exam. Check with your provider for your results.

If you do have a co-pay, the amount would not be larger than what you would pay at the physician’s office.

No. We generally evaluate steps and switch staff to make physical adjustments to accommodate, if necessary. We request that you make us aware if there is a difficult entry to the patient.

Our routine service times operate from 8:00am – 7:00pm.

Our STAT service times operate from 7:00pm – 8:00am.

Yes. We provide services 365 days a year. We generally have all exams completed within a 12 hour window.

No. Our machines are equipped with a protective grid to ensure we are not limited to any amount of weight.

Do you have any other questions not answered here? Contact us at (866) 466-2721 or email us at You can also use the form at the bottom of the page.